Shipping policy
Shipping Countries
We currently ship to the following countries only: United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, Sweden, Denmark, Czech Republic, Ireland, Austria, Switzerland, Finland, Norway, Poland, Japan, Singapore, Australia, and New Zealand.
Shipping Origin
All products are made-to-order and shipped from China Mainland.
Customers in the United States should select [Domestic US Shipping]; orders will be shipped by our domestic US partners.
Production time
The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
| Product | Production Time (business days) |
|---|---|
| Apparel | 3 - 5 |
| Mug | 3 - 5 |
| Tumbler | 3 - 5 |
| Pillow | 3 - 5 |
| Canvas | 3 - 5 |
| Poster | 3 - 5 |
| Fleece Blanket | 3 - 5 |
| Acrylic Plaque | 3 - 5 |
| Round Wood Sign | 5 - 7 |
| Metal Sign | 5 - 7 |
| Ornament | 5 - 7 |
| Others | 5 - 7 |
Shipping time
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Domestic US Shipping | $15.00 | 3 - 7 business days |
| Free Shipping Orders $69.00 and up |
Free | 7 - 14 business days |
| Standard Shipping Orders $0.00–$68.99 |
$8.00 | 7 - 14 business days |
ORDER TRACKING
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.